At PixoScript.com, our customers’ satisfaction is our top priority. We are dedicated to providing excellent support and resolving any issues that may arise with our products, services, or your WordPress requirements.

To ensure a smooth experience, we encourage all customers to reach out to our support team via live chat, tech ticket, or email at support@pixoscript.com for assistance, clarification, feedback, or any challenges you may encounter.

Refunds: Before initiating a refund, we kindly request that you allow us the opportunity to assist you. Get in touch with our support team, and please allow 24-72 hours for our dedicated support members to respond. Rest assured, we strive to address your requests promptly.

Digital products, being downloadable instantly, are considered non-returnable. Therefore, there is no trial or grace period after purchase, making all sales final. Refunds cannot be issued under normal circumstances.

However, we are committed to providing resolutions in the following scenarios:

1. Completely non-functional product: If the product you downloaded from our website is entirely unusable, damaged, non-functioning, or fails to perform its promised function, we will gladly process a refund.

Please note that refunds will not be granted simply if you decide not to use the purchased product. We take pride in standing behind our products and will assist you in solving any problems you encounter. We expect our customers to have a proper understanding of their purchases and the reasons behind them.

In addition, please note that the following are non-refundable:

• PixoScript.com VIP Membership Subscriptions: We offer a comprehensive package of products at a convenient price, which can be canceled at any time. We advise against purchasing the VIP Membership solely for testing purposes.

• Renewals: All renewals are strictly non-refundable.

• Offers and Discounts: These promotions are valid for future orders only and cannot be used to request refunds or partial refunds for existing purchases.

To summarize and clarify, returns/refunds are only considered under the following circumstances:

• The product you purchased is completely non-functional.
• The main product description was misleading, or the product does not perform its promised function.
• You did not download the product.

Refund requests will be assessed on a case-by-case basis.

Based on EU law, you have the right to withdraw your purchase and receive a refund for any digital content or service within 14 days, provided you have not downloaded or installed it on your site, and we have not initiated work on any requested development projects (e.g., SEO services, hosting services, site speed-up service, web development, plugin development). Once a digital product has been downloaded or a purchased service has commenced, the right of withdrawal is forfeited.

Please note that we reserve the right to decline a refund in the following situations:

• Change of mind about an item/subscription.
• Mistaken purchase with the product already sent/downloaded.
• Purchase made by an employee or associate through your PayPal account with legal access.
• Incompatibility issues with your WordPress setup, plugins, or web server settings.
• Product not functioning as expected.
• Licensing requirements or activation reminders (with full functionality).
• Website damage caused during product installation.
• Failure to receive technical support within 10 minutes (for support requests made through WorldPressIT).
• Refusal to provide access to your website for our support staff to investigate the reported issue.

Additionally, please be aware that cancellation of your subscription at any time does not qualify for a refund.

Despite these refund conditions, we remain committed to prioritizing our customers’ satisfaction. We encourage you to reach out to our support team via live chat, tech ticket, or email at support@pixoscript.com for any assistance, clarification, feedback, or concerns you may have. We will work diligently to ensure your complete satisfaction with our service.